ORDERS, SHIPPING & RETURNS

HOW DO I PLACE AN ORDER?

Browse items for sale, select your size and tap “Buy.” After you tap buy, enter your contact information, select a payment option and your items will soon be on their way to you.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept several methods of payments. If you purchase items in the United States, we accept American Express, Discover, JCB, MasterCard and Visa. Alternate methods of payment include Shop Pay, Google Pay and PayPal.

I’M HAVING ISSUES PURCHASING. WHAT DO I DO?

Occasionally our payments processor is unable to complete your purchase. This can be for a number of reasons, including an incorrect credit card number, insufficient funds or wrong zip code. Please review the card number you entered and the zip code first and if those are correct, we recommend contacting the card-issuing bank. If you’re still having issues, please contact for additional assistance.

DO YOU ACCEPT RETURNS?

We want you to be happy with your purchase, which is why we accept returns on QS Clean, apparel purchases, and accessory purchases that are in the same condition as when shipped and that do not fall within any of the categories described in the next sentence. We do not issue refunds or accept returns or exchanges on any items listed as "Final Sale" on the checkout page, special items (e.g., Vintage, Sample, ID, Custom, Defect, Pre-Release). All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases.

HOW MUCH DOES SHIPPING COST?

  • The cost of US domestic shipping is ranges from $4.99 to $5.99 

  • International shipping varies from country to country.  

WHEN WILL I RECEIVE MY ORDER?

While most orders are shipping on-time, due to COVID-19 and government restrictions, your order may experience some shipping and fulfillment delays. We appreciate your patience.

WHY WAS MY ORDER CANCELED?

While QS strongly discourages our sellers from canceling orders, there are some circumstances in which sellers are unable to complete orders. 

MY ORDER WAS CANCELED. CAN I STILL BUY THE ITEM?

If your order is canceled, the item may still be available for purchase. Please note, the item may not be available at the same price as your canceled order.